Refunds, Exchanges & Warranty
AlexiaCamille Return, Exchange & Warranty Policy
Returns & Exchanges
At AlexiaCamille, every piece is created with intention, and I want you to love what you receive. If something isn't right, I'm here to make it right.
30-Day Return & Exchange Window
You have 30 days from the date your order ships to initiate a return or exchange.
- Unworn items in original packaging are eligible for a full refund to your original payment method or store credit.
- Worn items or items not in original packaging are eligible for store credit only.
- Please note that refunds to your original payment method may take additional time to process depending on your financial institution. Store credit is issued promptly.
Final Sale Items
Items marked FINAL SALE are not eligible for return or exchange. All other items qualify unless otherwise noted.
Custom Orders
Custom and personalized orders are made specifically for you and are not eligible for return or exchange. Please review all custom order details carefully before confirming your order.
How to Initiate a Return or Exchange
Email me at info@alexiacamille.com with the subject line:
RETURN/EXCHANGE – [Your Order Number]
Once your request is received and approved, I'll email you a prepaid shipping label. Return shipping is on me- no surprises.
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Warranty
I stand behind the quality of every AlexiaCamille piece. My jewelry is designed to be worn, and I expect my components to hold up to everyday life.
1-Year Warranty Coverage
All pieces are covered by a 1-year warranty from the date of purchase. This covers general wear and breakage. If something breaks, I'll take care of it.
Repair or Replacement
- If your piece can be repaired, I'll repair it at no charge.
- If it cannot be repaired, I'll replace it with the same piece whenever possible.
- If the original components are no longer available, I'll reach out to you directly with two options: a replacement with slight differences, or store credit. The choice is always yours.
Warranty Shipping
If your piece qualifies under warranty, I cover shipping both ways. You'll receive a prepaid shipping label via email once your claim is approved.
How to Submit a Warranty Claim
Email me at info@alexiacamille.com with the subject line:
WARRANTY CLAIM – [Your Order Number]
Please include a brief description of the issue and a photo if possible. I'll respond promptly and walk you through the next steps.
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Beyond the Warranty — Because Some Pieces Are Forever
I know how important the right piece can become. It's not just jewelry; it's part of who you are.
If your AlexiaCamille piece breaks after the 1-year warranty period, I'll still do my best to repair it. A small fee (covering repair, shipping, and handling) will apply.
Here's how it works:
1. Email me at info@alexiacamille.com with the subject line: REPAIR REQUEST – [Your Order Number]
2. Please include a description of the issue and a photo if possible- the more detail you can share, the more accurately I can assess the repair and provide you with a fair quote.
3. I'll review the information and send you a quote along with a link to place your repair order.
4. Once your order is received, I'll send your prepaid shipping labels so you can get your piece safely to me.
5. As a thank you for your continued trust in me, you'll receive a 10% discount code toward your next purchase. Because loyalty deserves to be rewarded.
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AlexiaCamille pieces are one-of-a-kind, limited, and made by me with care. I stand behind every piece I create.